Hi. TL;DR - I've seen a similar question posted before where someone wanted to change the resolution of a bunch of already-resolved requests. The answer was: add "resolution" as a field, then change in bulk.
I've added the field, and I can go into each request and manually edit the resolution, but "resolution" doesn't show as a field when I try to do it in bulk (it isn't in the list of unavailable fields either).
Does anyone have any pointers?
For reference, the original thread was here