How to copy field from linked issue to JSD issue

Manus Tangtirawat

We are using JSD then link to developer project for change management. 

Once DEV completes the change activity, the status will change to resolve.  Then we create automation to resolve on JSD as well. This automation work well.

But we need information from one custom field from DEV issue copy to JSD issue along with resolve status.

 

Any advice would appreciate.

Tarun Sapra

Hello @Manus Tangtirawat 

Here is a possible duplicate question

https://community.atlassian.com/t5/Marketplace-Apps-questions/Custom-Fields-on-a-Linked-Issue-is-updated-based-on-field-value/qaq-p/646406

There are built-in automation rules available for JSD

https://confluence.atlassian.com/servicedeskserver0315/automating-your-service-desk-957506152.html

But they mainly deal with adding comment on the linked issue. But in your case you want to copy the custom field value thus it shoudl be doable via a paid plugin like "Automation" or "Script runner"