Mailhandler returns NULL event

Stefan Lorenz

We have configured Service Desk with an incoming Email. This has worked flawlessly for 8300 Tickets so far. 

Since the upgrade to JSD 4.01 everytime when a customer replies to a ticket the mail handler goes into a everlasting loop of adding the comment to the ticket. 

The comment is added every minute and the mail handler protocol shows:

FEHLER

Mailhandler hat ein NULL-Ergebnis zurückgegeben.

sender

summary

Service Desk-Mailhandler

Brant Schroeder

Your issue sounds similar to this - https://community.atlassian.com/t5/Jira-Service-Desk-questions/Jira-Service-Desk-Incoming-Mail-Handlers-Not-Running/qaq-p/740945