nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Unable to drag an drop tickets in the Rapid Board view

Michel Tome

Hi all,

We have noticed that the RapidBoard drag and drop is no longer working as of today, we keep seeing a JS error whenever we try to drag a ticket as you can see below:

Screenshot 2019-02-27 at 12.22.59.png

Was there any new change to JIRA cloud? What can I do to fix this?

Thanks in advance.

Regards,

Michel Tome

Accepted answers

Gabriele Franck

Hey @Michel Tome @Steve Lewis @Andreas Bettenburg

I've been trying to reproduce this scenario on my kanban boards, but they are working fine here.

Are all of your affected boards kanban boards? All users can reproduce this on your instance?

Besides that, are you using swimlanes? If so, they are based in Epics, Queries...?

Last but not least, are you using next-gen boards or classic boards?

Gabi

Atlassian team

All comments

Andreas Bettenburg

We can confirm this issue, no matter what browser we use. It's currently broken.

Steve Lewis_x0o2cw

Also here. Different Browsers, different users, different boards, different issue types. kanban drag and drop broken. Not able to drag between columns or reposition in same column.

Gabriele Franck

Hey @Michel Tome @Steve Lewis @Andreas Bettenburg

I've been trying to reproduce this scenario on my kanban boards, but they are working fine here.

Are all of your affected boards kanban boards? All users can reproduce this on your instance?

Besides that, are you using swimlanes? If so, they are based in Epics, Queries...?

Last but not least, are you using next-gen boards or classic boards?

Gabi

Atlassian team

alamos

we are using classic scrum board and are facing same issue.

batch.js?adg3Enabled=true&locale=de-DE:35 Uncaught Error: No jira/customevents/trigger-custom-event
at u (batch.js?adg3Enabled=true&locale=de-DE:35)
at s (batch.js?adg3Enabled=true&locale=de-DE:35)
at window.require (batch.js?adg3Enabled=true&locale=de-DE:38)
at r (batch.js?adg3Enabled=true&agile_global_admin_condition=true&devsummary=true&globalSidebarEnabled=true&jag=true&jaguser=true&locale=de-DE&sd_operational=true:15903)
at HTMLDocument.<anonymous> (batch.js?adg3Enabled=true&agile_global_admin_condition=true&devsummary=true&globalSidebarEnabled=true&jag=true&jaguser=true&locale=de-DE&sd_operational=true:15903)
at HTMLDocument.dispatch (batch.js?adg3Enabled=true&locale=de-DE:120)
at HTMLDocument.h (batch.js?adg3Enabled=true&locale=de-DE:112)
at Object.trigger (batch.js?adg3Enabled=true&locale=de-DE:117)
at HTMLDocument.<anonymous> (batch.js?adg3Enabled=true&locale=de-DE:133)
at Function.each (batch.js?adg3Enabled=true&locale=de-DE:70)

Gabriele Franck

Thank you, @alamos!

We are currently investigating this problem here.

I'll keep you posted about our findings here.

Gabi

Michel Tome

@Gabriele Franck I'm experiencing this issue in a Scrum Board. All users are experiencing the same unless they have an older cached page assets.

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