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How to Provide Customers a Quote, Track Hours, then Invoice?

unknown

Hi!

I would desperately love advice on the following pain point in our organization.

I need to find a better quoting -> tracking hours -> invoice process.

Currently, our engineers use JIRA to track their hours, but their we don't have a great way of providing our customers a quote for work they would like completed, have the customer approve the quote and then we start work on it. Then, our accounting system is Intacct, so I'd love to be able to have everything integrate seamlessly.

Also, we have non-engineers doing some billable hours on these projects who don't work in JIRA. There are frequent miscommunications between the engineering and non-engineering teams on what has been invoiced and who worked on what.

I am very open to paying for software, JIRA add-ins, etc. to solve this problem.

Our current process results in balls being dropped.

Please help!

Thanks!

Accepted answers

All comments

Kat Warner

I have not worked with an integrated system however Tempo is very useful for being able to track hours against accounts.

unknown

Thanks, Kat. I will look into Tempo.

Leonido Gebhard

I am using Timecamp App to track the hours within jira. With the paid version you can also invoice those directly (via the Timecamp portal). I am already using a CRM where I can invoice those hours (I just summarize the hours from timecamp for the specific task) so I basically just pay for jira

Leonido Gebhard

unknown

Thanks. I ended up using Freshbooks (outside of JIRA) to do proposals and invoices for this. The experience for our customers is far better. Thanks!

Anton from HelloClerk_io

@[deleted]@Leonido Gebhard

You can also try Clerk — Invoicing and Billing for Jira addon for invoicing clients based on time tracked in Jira, plus you can add any time that was tracked outside Jira manually for any invoice.

Since Clerk Invoicing was built exclusively for Jira, you don't need to use any external tool and make some export/import or set up integrations. What happens in Jira stays in Jira 😄

Plus you can use monthly reports to see what team time and projects are invoiced and what are not, no external tool can provide this extremely useful feature.

I'm the creator of this addon, it is the result of working around 15 years in service business and feeling the invoicing pain by myself. So please feel free to give any feedback or feature request!

Thanks!

Dennis_H

Does this product have the ability to bill parts via a list that can be created or is it time only?

Anton from HelloClerk_io

@Dennis_H hi! Yes you also can add any number of fixed price items to invoice where you put title and amount by hands.

Let me know if you will have more questions!

Dennis_H

Thanks. Can a template be created to use (company logo, customer address, legal info, etc.)?

Vladimir Horev - RaleyApps

I would recommend to use a JSM with Raley Sales Quotes and Purchase orders to generate PDF quotes.

The quote generation is done directly from a JSM ticket and you have full control over the data which will be rendered in template.

Furthermore, you can send the generated PDF as a canned message to your customer using Raley Emails Notifications.

Best,

Vladimir | Raley

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