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Workflow Transition in Jira: How to allow all statuses except one to transition to a particular states

DebarpitaP

I have a workflow in which I have introduced a status'On Hold' Now I want all the statuses to be able to transition to 'On Hold' except for the 'closed issue' status.

Selecting the checkbox 'Allow all statuses to transition to this one' will mean even The 'Closed issue' Status can be put On Hold. Which does not seem logical.

I know I can add transition from each status to 'On Hold'. But is there a better way to do it?

Accepted answers

All comments

Nic Brough -Adaptavist-

No is the short answer. The reason the "all" is there is to save the effort of having to link a transition loads of times. But there's no way anyone can predict "all except". For that, you should do it the way it's designed - create one transtion and reuse it where you want.

The other option is to add a condition to the transition that says "if current status = closed, do not allow transition". It'll look odd in your workflow diagrams, but the users won't be able to use the transition.

DebarpitaP

Hi Nic,

Thanks for the solution. I will try to incorporate the same. If it is successful I will update the forum with the result.

Augustin Delaporte

Hi,

I wanted to achieve the same thing with the `Duplicate` state and didn't want to have incoming transitions from all other statuses smile

Solution 1 (Failed)

Add the following condition: `Previous Status Condition` to the transition. Check `Most recent status only` and also `Reverse condition`.

But this doesn't work because it checks for the previous status and not the current status of the issue.

Solution 2 (Success)

Add the condition: `Value Field Condition` to the transition. Choose `!=` and type the String value of the status you want to exept. Make sure it matches with capitals letter (i.e. Duplicate, Won't Fix).

This will work as a charm!

Henning Kasch

This works! Note the "Value Field Condition" is part of the free add-on "Suite Utilities for JIRA"

Supriya Jha

I am guessing there have been changes in "transition editing" since this answer was written because I do not seem to have the ability to add a condition as I wish. Upon clicking the "Add Condition" button it lists out a set of conditions (radio buttons) to choose from. And "if current status = closed, do not allow transition" is not one of them.

Any idea how this requirement can be achieved now?

Nic Brough -Adaptavist-

It's not been removed. It was never there in the core product - you have to add it yourself with an add-on that provides the condition, or create a script for it.

jachiev

Hello,

I think I had the same problem. I solved with Scriptrunner (I have version 6.0.x)

Edit your workflow
Select and edit the "All" transition you want that every other status go, except for the issues in "EXAMPLE" status
add a Condition to the transition
If you have scriptrunner you would be able to see "Simple Scripted Condition" Option
add this groovy code:

// EXAMPLE STATUS ID = 11000
if ( issue.getStatus().getId() == '11000' ) {
    return false;
}
else { return true; }

The status will now be removed from transitions if the current status of the issue is "EXAMPLE"

I hope it helps

Pavan Kumar_b33a2v

I have created a custom field "Closed State"(Single line text) with value Yes

On close transition, a postfunction - update custom field to set "Closed State" as Yes

Added a condition for "On Hold" transition as value field "Closed State" != Yes

Hope it helps

Nic Brough -Adaptavist-

That really doesn't help, as you now have a custom field to partially represent status, and it's nothing to do with the workflow.

You should remove that field and put your workflow together properly, such that it represents the closed status and others correctly.

Nitesh Utmani

Thanks, it works perfectly.

Ian Morris_qkvv08

Update to @Henning Kasch's post: the add-on is now called "JSU Automation Suite for Jira Workflows" and is free on Jira instances with up to 10 users. Mine currently has... 11. 🙃🫠😭

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