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Help: Tried to upload a too big file. Can't upload any more

martin3482

Hi,

After trying to upload a 14GB file, that upload failed after a while. But instead of just telling me, that this file was too big, I can't upload files at all any more. Instead, a progress indicator is presented infinitely.

Can somebody help me remedy this problem?

Thanks

Accepted answers

Gabriele Franck

Hi, @martin3482

First of all, our sincere apologies for the inconvenience. A couple of minutes ago, we started to receive multiple reports of problems being observed with uploading and viewing attachments in Jira.

An internal incident was raised and we are currently working to have the situation normalized. In order to continue tracking this incident, we have raised a public report of this problem, accessible through the link below.
* https://status.atlassian.com/incidents/kj8f00x56kd2

At this moment, we have noticed that the errors that were being returned previously are no longer happening. Still, we will continue to work and monitor the situation to ensure this has been normalized.

Kind regards,

Gabi

Atlassian team

All comments

Matt Doar_tzgiej

Quit your browser and restart it. Your session is borked

p.s. 14GB?! I limit uploads to 20MB

martin3482

Hi Matt,

thanks for your quick response.

Sorry, the 14GB was a typo - the file's actual size is 14MB.

I've tried the following, but all didn't help:

- Restart browser (Chrome)

- Delete all browser data (Chrome)

- Use different browser (Safari)

I fear, that something is wrong with my server side account data, now.

Martin

Matt Doar_tzgiej

When you upload a file, Jira does check the size.

I'd check to see if anyone else is having problems. It's possible the file upload caused an Out Of Memory error, though unlikely

Gabriele Franck

Hi, @martin3482

First of all, our sincere apologies for the inconvenience. A couple of minutes ago, we started to receive multiple reports of problems being observed with uploading and viewing attachments in Jira.