Migrate SAML from OKTA to Azure AD

Question

Hi Sir,

We have subscribed JIRA Cloud for 2 years.

For first day, we have enable SAML SSO to OKTA in our domain "xxxxx.com".

And today, we would integrate with Azure AD instead of OKTA.

But, when I access the admin portal again, I cannot found the previous SAML setting. Unless i enable the trial Atlassian Access.

After 30 days, what will happen on our JIRA Cloud subscription? Will we fail to login?

May I know whether I have to subscribe JIRA Cloud with Atlassian Access if I want to keep use of SAML?

Paco

Daniel Eads · Answer

Hey Paco,

That's correct - SAML in Jira Cloud requires an Atlassian Access subscription in addition to your existing Jira Cloud subscription.

Cheers,
Daniel

Paco Ching · Answer

Dear Daniel,

Thanks for your reply.

So, if I want to use JIRA with SAML, may I confirm whether I have to order JIRA subscription and Atlassian Access subscription in the same time?

Thanks again.

Paco

Daniel Eads · Answer

Hi Paco,

It looks like you were previously subscribed to Atlassian Access (prior to this month/a month ago). Based on this, it seems that you were getting SAML with your Okta through Atlassian Access. Early on, this was called "Identity Manager" which might be leading you to some confusion now. Even earlier than that, we did offer SAML support at no charge before Identity Manager / Access were built out to provide extra features like 2 Factor Authentication.

If your Atlassian Access subscription lapses, SAML SSO will stop functioning and your users will see changes in how they log in:

* Users who had an Atlassian account prior to when they were required to log in with SAML single sign-on will simply revert to using their Atlassian account password to log in.
* Users who have only ever used SAML single sign-on to log in will need to set an Atlassian account password. They are not told that they need to set a password when trying to log in. However, after a failed login attempt, an alert will prompt them to consider resetting their password if experiencing login issues.

As for switching from Okta to ADFS, you can manage the SAML details for your domain at admin.atlassian.com.

If you have any more questions about Access, I'm happy to help!

Cheers,
Daniel