Hi there, I am trying to add more Jira users. We were on the up to 15 users OnDemand plan. I would like us to be on the 16-25 OnDemand plan. Do it happens automatically? Do I need to contact someone? I ask because I just created several new users and them I got email saying there was an issue setting them up. I also cannot add them to Jira on the screen where I assign licenses to users- please advise.
![Photo of Jobin Kuruvilla [Adaptavist]](https://us.v-cdn.net/6038660/uploads/avatars/17/c4/n17c4b8c7de7da6cee02bd69e8a3b017b.png)
