Email Notification to Auto-Assignee

Marc Chilton

Hi,

We've set up certain requests types so that the 'Assignee' is automatically selected upon creation of an issue, as in, the value is pre-set in the 'Edit fields' section of the request type.

We want that Assignee to receive an email letting them know that the ticket has effectively been created and is assigned to them, essentially:

Customer A creates ticket > Ticket is auto-assigned to Agent A > Agent A receives email notifying

I can't find anything at the moment in the Atlassian community that has been able to resolve this. I've tried some suggested idea such as setting up notification schemes differently etc but can't find a solution thus far.

Any assistance with this greatly appreciated.

Thanks

Marc

Angélica Luz

Hi Marc and welcome to Atlassian Community!

This issue usually happens when the default assignee is part of an organization or if he/she is also the reporter of the ticket.
Please, check if this user was also added to an organization on the project.

Regards,
Angélica