We are trying to setup the integration so once an alert is acknowledged in OpsGenie by a Tech then Jira SD will assign that Tech to the service request.
Hi Rob!
This could be possible by configuring the Jira Service Desk integration via Marid.
With marid, the flow will be Opsgenie -> Marid -> JSD. That way, you can edit the script in marid to be able to assign issues to the respective "Tech" in JSD via Jira API when marid receives the acknowledged action from Opsgenie.
Our default Jira Service Desk integration does not map acknowledged -> assign user, but when you select the option to send via Marid, you can really achieve any sort of custom mapping you want, as long as it's possible to achieve via Jira API. Hope this helps!
-Samir
Samir...thank you. I am working with our IT team to see if Marid is an option. Do you know if there are any plans to integrate further with OpsGenie so that this mapping can be accomplish without introducing Marid? Thank you in advance for your help
Hi Rob - yes, we do have some feature requests to be able to map more actions between Opsgenie and JSD by default. So hopefully in the future some of these will be implemented so this flow of acknowledgment -> assign issue can be achieved in the integration settings itself without marid.
Samir..thank you for your reply. Is there also a request in for putting links in OpsGenie alerts that will allow the tech to access the ticket after selecting the link opening either Jira SD or mobile app?
The support I’ve had with OpsGenie is brilliant!
Me too!
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