Groups within Projects

Question

We are trying to build our system for an IT department. We have several groups within our IT department such as Infrastructure, Support, etc.. Is it possible to create groups within a project so issues can be routed to the correct group?

Also, we plan on bringing in other departments such as HR, Facilities, etc.. We planned on creating other Projects for those departments and would like to keep all of IT under one project.

Is this possible?

Moses Thomas_08kyb0 · Answer

@Ryan Rosenthal  Well currently you  cannot assign issues to  group. but ofcourse you  can create group and add  users  to  this group and  then  give the permission to  this  project  base on group. But  one thing could do  is to  add  a  post function, that   triggers the  issue created event  and  add  the group  that  will  receive notification that  ticket  has been created.

Best  regards,

Moses

Nic Brough -Adaptavist- · Answer

No, groups are globally available collections of users, and are not definable at project level.

There's nothing to stop you "routing" things to groups by project though.

If, for example, you had a group called "Infrastructure", then in the "infrastructure" project(s), set the permission so that the "assignable user" has to be in that group.