Change email from display name when adding/inviting a new customer

Question

Hello,

When we add a new customer is added in Jira Servicedesk online the customer receives an email from display name "ServiceDesk"  and e-mail address "jira@ourcompany.atlassian.net".

We like to change the display name from "ServiceDesk" into something more meaningfull like "ServiceDesk Ourcompany" but we don't know where or how we can change this.

Thanks in advance for your help!

Beste regards,

Rene

Olga Videc · Answer

Hello,

What i sent is for the server version,

I think this can't be achieved with a cloud version

https://jira.atlassian.com/browse/JSDCLOUD-702?_ga=2.216793238.1865388744.1550483980-899529972.1531837689

Check this for organization part

https://community.atlassian.com/t5/Jira-Service-Desk-questions/Is-it-possible-to-add-the-organisation-in-the-customer/qaq-p/748404

unknown · Answer

I have looked into your suggestion but there is nothing to configure in outgoing email settings? We are using Jira Servicedesk Cloud version.

unknown · Answer

Thank you for your quick reply; in addition to this I am wondering if there is a users  organization variable (ie the user is our employee in Jira) I can use in the email which inform customers about for example a status update on an issue (configured under customer notifications in Jira)?