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How to remove Stride integration from JIRA Cloud?

Alexander_6uhaw7

I know that Stride has been discontinued, but there is still integration with JIRA. In each ticket, there is a Stride section on the right, which says "App is not responding. Wait or cancel?". Could somebody explain, please, how can one remove this pesky section from tickets? Thanks!

Accepted answers

Marty_yvf6sb

Hi Alexander,

I'm not on the Jira team but I think you will need to remove the Add-On: https://confluence.atlassian.com/adminjiracloud/managing-add-ons-776830283.html

I hope that helps!

All comments

Marty_yvf6sb

Hi Alexander,

I'm not on the Jira team but I think you will need to remove the Add-On: https://confluence.atlassian.com/adminjiracloud/managing-add-ons-776830283.html

I hope that helps!

Alexander_6uhaw7

Hi Martyn,

Thank you for the reply. I have checked it, but unfortunately there is nothing about Stride in the addons/apps section. Perhaps it has been removed along with the Stride itself. But the issue section "Stride" still exists in each ticket.

josh_9j0ptb

We are having the same issue. No way to remove the integration as far as I can tell.

Marty_yvf6sb

It turns out that this is something that Atlassian will need to do.

I've reached out to the team informally and while I can't give you any dates they are working on it.

I hope that helps!

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