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How come you cannot set Resolution on columns other than Done?

Jack Kora

I really like the next-gen simplified Jira. The UI is better and most of the complex features that made the classic Jira so difficult aren't needed for a lightweight process. And I love the Roadmap feature!

However, every single team I ever worked on needed to close issues with the status of Won't Do. It's just how life works - some things you do not work on.

So how come when you create new columns on the board you cannot create a Won't Do column and have it set the Resolution on the issue???

Because of this single omission I had to stay on jira classic. And I don't even see this feature in the roadmap.

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Nic Brough -Adaptavist-

An issue that is in the "done" column is done and needs no more work. Core Jira (without Software) has a different concept of "done" which is simply "the resolution is set". Historically, there's been a long and often painful disconnect between "done" and "resolved". Next-gen fixes that by combining them and binding the resolution to the "done" column.

>So how come when you create new columns on the board you cannot create a Won't Do column and have it set the Resolution on the issue?

Because things not in the "done" column are not done, they're still open, and hence should have no resolution.

> every single team I ever worked on needed to close issues with the status of Won't Do

Yep - and that's represented in Jira with an end-status in the "done" column, and a resolution of "won't do". They're done because you've finished with them.

Jack Kora

Ok. So what next? I still cannot use next gen jira. I need a way to resolve issues with status of Won't Do. From what you said it sounds like you just confirmed my problem.

Nic Brough -Adaptavist-

You're right, if you insist on using a status of "won't do". Next-gen expects you to include that in "definition of done", meaning the done column, but does not yet allow you to map multiple status into a column like classic does.

Your options are to use a classic board with "won't do" as a status in the done column, or, with Next-gen, use the "done" status with a resolution of "won't do" for those that you close because you won't do them.

Jack Kora

Nic, I am confused by one thing. In the next gen, how do you set status "done" with resolution of "won't do"? I did not see such an option.

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