How can you ensure correct formatting of text / attachments in comments displays in new issue view?

Sam Dunne

When adding a new comment to a ticket (or updating an existing comment), formatting of text and file attachments do not render correctly when the comment is saved. Instead, you see the markdown.

This only appears to be an issue in the new issue view, although there is now no longer the ability to adjust text formatting or upload files in comments on the old view.

This is particularly problematic when adding screenshots.

Can anyone outline whether this is something that can be corrected in set-up or whether this would point to a problem for Atlassian to fix?

Petter Gonçalves

Hello Sam,

Welcome to Atlassian community!

The new issue view uses markdown formatting, differently from the Old view which uses Wiki Markup, however, both are turned on/off in the same way: By enabling the Wiki Style Renderer in the filed configuration.

About this sentence:

This only appears to be an issue in the new issue view, although there is now no longer the ability to adjust text formatting or upload files in comments on the old view.

Actually, the ability to adjust text formatting or upload files in comments still works on the old view too, unless you have changed the renderer to the default text renderer. It would block both views to render the text formatting.

That been said, please perform the steps below to make sure the wiki Style Renderer is turned on to your comment field:

- Navigate to your project > Project Settings > Fields > Actions > Edit Fields

- Find the Comment field and click on Renderers

- In the drop-down, select the option Wiki Style Renderer and save it

We will be waiting for your answer.