Cloud Incoming Email Core/Software

Question

Hi,

The default email handler for comments works as expected, but I can't get Jira Core/Software to accept incoming emails from a known user to create a new issue.

I've tried with modifications to the existing, working Handler, created new handlers with myriad permutations, using plain text, etc etc.

What am I missing? Is it necessary to configure a separate Mail Server or can the Default Cloud server handle it?

Thomas Deiler_db00h3 · Answer

Dear  @Dave Varon,

as it is cloud and you cannot dig deeper on your own, l suggest to ask the support.

So long

Thomas

Dave Varon · Answer

Both successfully handled emails (comments), and unsuccessful (creation) emails are sent to the same address, i.e., jira@example.atlassian.net

It's a head-scratcher.

Thomas Deiler_db00h3 · Answer

Which mails are currently processed successfully? Do they end with atlassian.net?