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How to delete a site admin user's account

Tom Rourke

Hi, one our site admins has retired and we need to remove/deactivate his Jira account. I'm also site admin, but the "Remove user" button is greyed out for me so I'm not able to remove the account. I've removed him from all user groups, but is there a way to delete his account entirely?

Accepted answers

Spyder McHenry

I had to start by removing the user from the "Organization" Administrators page.
Find Organization page -> Administration -> Administrators [Remove the user here]

Then, go to the site-admins group and remove the user there. (Actually, the first step removed the user from the site-admins group automatically) Then, deactivate the account.

All comments

Scott Theus

Hi @Tom Rourke,

First, let me suggest that you don't delete the account, just deactivate it. If you delete it then any filters or dashboards he may own will be inaccessible.

To delete or deactivate the account you'll probably need to remove him as a site-admin and make sure he is not a technical or billing contact. You should then be able to proceed.

Hope this helps,

-Scott

Dries Vleugels

Same issue over here, removed the user from all groups but site admin (not possible). But cannot disadle the site access button (is greyed out).

Any ideas or hints?

Harshad Bhagwat

It is showing like this so I cannot delete another user account site admin.png .

Spyder McHenry

I'm having the same problem. I'm a site admin and billing contact. How do I revoke another site admin's access. I also cannot remove them from the site-admin group.

Spyder McHenry

Carlos Arturo López Briz

Excelent, thanks... this is the right solution.

Innovation Team_rqhmph

Same issue here. Help appreciated.

Spyder McHenry

Hi Christine,

Did you try the answer that I posted on Aug 7? That's what worked for me. It took a little doing to find my Organization page, but after that, the rest was easy.

Innovation Team_rqhmph

It does take a little doing to find the 'right' page. Your solution worked! Many thanks!!

Scott Theus

I've not tested this on my system, but it looks like you first need to go to the Administration page, select Billing, then click "Manage Contacts" under the Billing Contacts frame. From there you should be able to delete the user from the technical and/or billing contact list, then see if you can remove the user from the site-admin group.

-Scott

Spyder McHenry

Would you mind voting on that answer?

Tom Rourke

This worked, thanks!

Todd_Mountain

I'm having same issue... I am an Administrator and Site-Admin
- User I'm attempting to remove is in Administrators and Site-Admins
- I can remove User from Administrators but NOT Site-Admins
- I am unable to remove User's Jira access because of Site-Admins
- User is not a billing contact

Please help - thanks!

Todd_Mountain

Ooooh... I found the answer in this post. This worked for me:

https://community.atlassian.com/t5/Jira-questions/Revoke-user-access-from-site-admin-group/qaq-p/1146922

Marco_waiu6v

having same issue but cannot locate "Organization" Administrators page. ?

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