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How do you balance incident communication with website visibility?
Hi everyone, I’m interested in how service based businesses handle communication when their website or online services experience an outage. Statuspage seems useful for keeping customers informed during incidents, but I’m also wondering about the broader impact on the business website. If customers regularly rely on Google…
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How to reach support if unable to identify Site Admin
How to reach Atlassian support if I am unable to identify our Site Admin?
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Export email/sms subscribers not working
Opgenie is being decommissioned next year and I'm trying to export the status page email and SMS subscribers but no emails have landed. Can Atlassian check if there's a bug in the export logic and how I can workaround this?
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Ask a question in app - the apps are not listed
On click of ask a question -> the apps that are listed are -Jira, confluece, followed by 10+ Status page not sure where these are linked to. Is anyone else facing this issue? Please refer screenshot for your reference
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Change Organisation Admin
The Organisation Admin for my page has now left the organisation. As I'm only a 'User Access Admin' I cannot remove her, which means I also cannot add or remove other site admins as I would like to do. Our internal IT have informed me that they are unable to change the contacts on an Altassian account. Is there a way for…
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Preset templates during maintenace window.
Hi, I have different templates for the different statuses during a maintenace window. I would like to be able to preset those templates without having to do this manually when changing the state. When it changes from Scheduled to In Progress automatically, there is your default on, and I don't want to use this, but rather…
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Request to Cancel Subscription – Order E-44Y-SWW-GWN-BWR
Dear Atlassian Support Team, I am writing to request the cancellation of the subscription I just placed. Order details: * Product: Statuspage (Free) * Order ID: E-44Y-SWW-GWN-BWR Could you please cancel this subscription at your earliest convenience? I would also appreciate confirmation once the cancellation has been…
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Why does Claude Statuspage show a green checkbox when the text status is set to "Investigating"?
Hi community,I am reporting a front-end rendering bug on Statuspage that happens when incident states are updated.The Issue: When our Slack "Claude Status" integration automatically updates an active incident state to "Investigating", the status text on the page correctly updates to read "Investigating". However, the…
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Status page clean up
We need to clean up the status page email notifications. We will do this manually. Can this be accomplished by not sending email notifications to updated email addresses?
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Zendesk integration
whole articles have 404 references for the Zendesk integration on the apps page so where is it?
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share components between several Private Pages
Hi ! We're using different Private Pages for our Organization and i was wondering if it's possible to share components (and how) between those Pages, as we have some shared global products (such as Identity components for instance). That would be helpfful ! thanks ! Saleh
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Statuspage updates posting to a Slack thread
With the Statuspage / Slack Integration, I'm wondering if it's possible to configure the Slack posts in the following manner: * When a new incident is created in Statuspage a new post is then created in the desired Slack channel * Any status updates added to the incident are then threaded off of the above Slack post Is…
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How to turn off notifications for maintenance items
I have a daily scheduled maintenance item that is long running that I dont want to receive notifications about. I unchecked the "Send Notifications" checkbox in the maintenance item itself, but as soon as I do that and hit Update, it reverts back to a checked state. Is this a bug, or is there some sub-component or other…
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Ex employees continue to receive Statuspage notifications
I have setup status page for my business, I allow users to subscribe to email and SMS incident notifications. SMS only captures the phone number that has subscribed, and we don't capture staff person mobile numbers so I have no way of knowing who the numbers belong to. When a staff member leaves the business, we can't…
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Delting a page
Please delete the Internal ClaimSearch and Test ClaimSearch Statuspage pages, as they are no longer required. 1. https://manage.statuspage.io/pages/t4128g5jvbsd/incidents 2. https://manage.statuspage.io/pages/c8dfx07ny4x7/incidents If there are any dependencies or if the pages should be retained for audit purposes, please…
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Why can't I choose a component when backfilling an incident?
Hello. I've read this page regarding backfilling an incident that has happened in the past: https://support.atlassian.com/statuspage/docs/backfill-an-incident/ I'm wondering what the point is of not being able to choose the component that was impacted during the incident. Cheers.
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How to implemeny Status page
How to implemeny Status page
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Issue : teams and assignee (not available)
Hi, We seem to have a common issue within the team. We can't seem to find our previously created "teams" and "assignee". Creating a new Jira ticket is then, not possible. We noticed this issue this morning, and when we click on "team" while creating a new ticket - we can't find any and we have only the option "create a…
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Old status page to check owner
Hi, we had status page long time ago and we dont know by which user was created this, the status page link is this one: https://fmpay.statuspage.io/ However, i couldn't access with my organization admin account, and I have created new, i have added same name, fmpay and it created us another link…
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Bu en custom CSS o HTML
Hola, coloque un custom CSS y HTML en la pagina de customizacion en status page y ahora no puedo borrarlo, se queda en un bug y no puedo seguir probando. Ayuda para salir del bug Hello, I added custom CSS and HTML on the customization page in Statuspage, and now I can’t delete it. It gets stuck in a bug and I can’t…
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Page Analytics tab
In Page Analytics tab only Subscriber counts are available, unable to see page view count
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How Do Teams Keep Processes Consistent as Operations Grow?
As teams grow, maintaining consistency across recurring processes becomes increasingly challenging. Many organizations start with simple workflows that work well for a small team, but as responsibilities expand across departments, process variations often begin to appear. Over time this can lead to communication gaps…
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I want this account canceled
I want this account canceled
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Templates and time zones
Is there any way to have the "next update" in a template to be timezone agnostic? I am talking about providing the next update info, not into a quantity of minutes of hours, bur rather state a date and a time with a given time zone. Then I would like users to be able to configure to see the alerts in any time zone of their…
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Does Atlassian support a workflow or integration for service providers to onboard clients and receiv
I am a service provider on ServiceChannel, and I am looking for a solution or integration within Atlassian products (like Jira Service Management) that supports service providers.Specifically, I want to know if there is a system or workflow that allows me to invite or bring clients to add me to their list, enabling me to…