With the Statuspage / Slack Integration, I'm wondering if it's possible to configure the Slack posts in the following manner: * When a new incident is created in Statuspage a new post is then created in the desired Slack channel * Any status updates added to the incident are then threaded off of the above Slack post Is this possible? Currently all status updates are added as new posts in the Slack channel and this is less desirable in my situation because it creates too much noise. Thank you

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Statuspage updates posting to a Slack thread

Derek George_cr9bae

With the Statuspage / Slack Integration, I'm wondering if it's possible to configure the Slack posts in the following manner:

When a new incident is created in Statuspage a new post is then created in the desired Slack channel
Any status updates added to the incident are then threaded off of the above Slack post

Is this possible? Currently all status updates are added as new posts in the Slack channel and this is less desirable in my situation because it creates too much noise.

Thank you

Accepted answers

Jesse Klein

Hi Derek,

This is Jesse from the Statuspage support team. Welcome to the community! While we currently don't have a way to thread the incidents in Slack, if you are using the Slack integration that is meant for team members, you can limit what is being shown on those posts to a particular channel.

If you are using Slack subscriptions, though, the posts are treated like other subscriptions and would be less configurable compared to integration.

I'm curious about what posts are being added to your Slack channel and which parts are considered noisy to you. It could be worth writing a feature request to help reduce the noise. I'd love to hear your thoughts and use case!

Regards,
Jesse

All comments

Jesse Klein

Hi Derek,

If you are using Slack subscriptions, though, the posts are treated like other subscriptions and would be less configurable compared to integration.

Regards,
Jesse

Derek George_cr9bae

Appreciate the response, Jesse

For my use case, I have one Slack channel where all incidents will post to for visibility to stakeholders. I have additional external vendors that already post in the incident channel and they are set up to post once for the creation of the incident and then all status updates are threaded off of that post. I am hesitant to set up our Statuspage Slack integration into that incident channel because status updates will get posted as new posts each time in that channel rather than threaded, so that's my concern of being too noisy in relation to our other integrations already working.

Happy to chat more here if there's a potential solution. Otherwise, please let me know if I should write a feature request. Thanks!

Jesse Klein

Hi Derek,

Thanks for providing that use case. I created a feature request with our development team under STATUS-630. Statuspage doesn't currently have a public suggestion board but if you have a question, you can reference this ticket. I tried to see if there were any workarounds that would work and the only thing would be to mute posts from Statsupage but then that would defeat the purpose of getting the original incident.

I think the feature request is the way to go on this one. Please let me know if you have any other questions about this.

Regards,
Jesse

Derek George_cr9bae

Ok. Thanks for writing up the feature request. Appreciate the help!

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