I have requested a recovery link numerous times but it doesn't work. I simply get the above message when attempting to log in. I only just signed up, so is there perhaps some sort of waiting period before my account will be successful?
Hi there,
Can you confirm with me what product you're referring to and where you generated the recovery link?
Thank you,
Shannon
Thanks for your mail. I believe it's Jira and Confluence that I need. I received an e-mail from Atlassian <noreply@mail.notifications.atlassian.com> stating that "Nancy Stephan has invited you to Jira". I clicked on the Join Them Now link and created an account. Then, I tried to login using the "Already have an account?" link. After it tells me "Something went wrong while attempting to validate your credentials" I click the "Can't log in?" link and then "Send recovery link" button.
Thank you!
Could you confirm what browser and version you're using? If you're using IE could you test it in another browser, such as Chrome or Firefox?
We would need some further information of your account in order to troubleshoot. Because of that, I'll kindly ask you to raise a ticket with us at Support: https://support.atlassian.com/contact.
Thanks!
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