account has been deactivated

[vaneon]

Hi My account and workspace appear to be deactivated on the 23rd July. Due to personal reasons I have not been able to log into my account Is there anyway to speak to someone about restoring the data. A love an AI chat bot but they are not assisting and it just appears to link to pages that are not helpful. Is there an actual email address that will b elooked at by a person

[Trudy P Claspill]

Hello @vaneon 

Welcome to the Atlassian community.

Dou you mean your subscription, your Jira site, was deactivated? Did you receive an email stating the reason for deactivation? Was it a Free subscription deactivated due to inactivity?

If so then you may find this article helpful.

Atlassian Jira/JSM/Confluence Free Tier Inactivity & Data Deletion Timeline 

After deactivation of a free subscription Atlassian permanently deleted the day 15 days later, as mentioned in the article.

It also provides information about how to contact Atlassian about this.

[vaneon]

Thank you, Trudy, this was the free version, as I was using it to do home tasks and learn Jira cloud for my new Job role. I have managed to reach out to someone on an email and now have a Jira task. Bizarrely, I can still log in and have a project but no actual tasks associated with it.

One question on the restore process what is the "JIra Container" that is listed?

[Trudy P Claspill]

Hello @vaneon 

In what document are you finding the phrase Jira Container?