Why is the time in status app not working? Is there a fix?

[Nathan Parfitt]

We use the time in status app regularly, it has recently started showing 'this page isnt available' etc..

We have perfromed an update but still having teh same issue. 

Is anyone else having this issue or foudn a solution?

Thanks

[Iryna Komarnitska_SaaSJet_ · Accepted solution]

Hi @Nathan Parfitt ,

I’m sorry to hear you’re having trouble with our Time in Status app. 
Please contact our support team, and we’ll be happy to help resolve it.

https://saasjet.atlassian.net/servicedesk/customer/portal/1 

[Marc -Devoteam-]

Hi @Nathan Parfitt 

Seems maybe the case the monthly fee for the app is not paid?

Check within Administration to Billing seciotn.

[Birkan Yildiz _OBSS_]

Hey @Nathan Parfitt

There are many different Time in Status apps available in the Atlassian Marketplace, and from your question it’s not clear which one you are using. Each app is developed by a different vendor, so troubleshooting steps can vary.

If the app you are referring to is Timepiece - Time in Status for Jira, you can get support directly from the team here:

You can open a support request there and my team can investigate the issue to help you resolve it quickly. If you're using a different Time in Status app, it would help to mention the exact app name so the right vendor or community members can assist you.