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Why do some Closed items disappear from Timeline view while others dont?

Andres Cappiello

We have a timeline view with literally no filters beyond showing from Roadmap to Epic. In it, some Epics and Intitiatives stop showing when marked as Closed (Done), while others keep showing. Why is this?

To make matter more strange, I had a closed Intitiative that was showing on the timeline (item A) and an Epic on another Initiative that would disappear when Closed (item . I tried moving the Epic, item B, under item A to see what happened, and now both items don't show when Closed; despite item A originally showing when closed before the Epic was moved under it.

Is this a bug? What may be happening?

Accepted answers

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Marc Koppelaar

Hi @Andres Cappiello

Welcome to the community.

Some suggestions from my end.

The Epic's or other issues with status Done have a resolution set?

Are there exclusions set on the plan, or check the resources of the plan, if these include filters, check the filters.

Or what is set as the retention period for done items on the plan? by default this is 90 days, you could limit this, as this is based on the Done status category set for the issue.

Gor Greyan

Hi @Andres Cappiello

Welcome to the Atlassian Community!

I found this article in Community, where it is said that:

By default, Advanced Roadmaps doesn’t display issues completed in Jira Software more than 30 days ago. You can adjust this timeframe to suit your planning needs.

To adjust the number of completed issues displayed in your plan:

Select Plan settings from the left side navigation.

Select Exclusion rules.

Enter the number of days you’d like completed issues to stay in your plan in the Exclude any completed issues after field. Advanced Roadmaps will automatically save your updates.

By default, Advanced Roadmaps excludes issues completed in Jira Software more than 30 days ago.

See that article.
https://community.atlassian.com/forums/Jira-questions/Advanced-Roadmap-Plans-not-seeing-Done-items-that-have/qaq-p/2372581?utm_source=chatgpt.com

Andres Cappiello

Sadly this is not the case, the rules are set as the maximum of 3000 days. I believe this has to be a bug. I've cloned the Epic, and the Clone does continue to show on the Timeline even after Closed.

Gor Greyan

Dear @Andres Cappiello

I think we can do these checks.

Verify the Resolution for the disappearing issue:

Open the Epic in Jira.
Scroll to the Resolution field → if it set something like “Done” or “Fixed”, it’s truly resolved.
If the clone (that still shows) has no Resolution, that explains the difference.

Test:

Remove the Resolution value (set it to None) temporarily — the Epic should reappear on the timeline.

Andres Cappiello

Yes, tried it and double checked, but all items, showing or not, have a Resolution field completed in the same way.

Andres Cappiello

All items have a resolution set. No exclusions on the plan, nor filters. Retention period is at max, set way longer than these items.

It's quite frustrating.

Marc Koppelaar

Hi @Andres Cappiello

There could be an issue with the plan, I have seen and encountered this.

Can you create a duplicate plan, using the same sources and see how this shows the issues?

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