Weird error: Tried to update an entity that does not exist

September 23, 2025

I am seeing a weird exception in my prod Jira logs for which I am not able to identify the root cause. I have a bunch of custom defined flows in Jira for which I am using script runner groovy scripts to define the logic.

The stack error does not point to any of my scripts. The only reference to my workflows definition is: action 71 from workflow 6613036.

Any idea what could cause this exception? Or how can I get more details on what entity is not available.

Thanks

2025-09-23 10:57:59,188+0000 http-nio-8080-exec-22 url: /secure/CommentAssignIssue.jspa; user: tharrison ERROR tharrison 657x23441x1 kkqkgu 10.0.0.12,10.0.7.12 /secure/CommentAssignIssue.jspa [c.a.jira.workflow.OSWorkflowManager] Caught exception while attempting to perform action 71 from workflow 6613036 on issue 'PPSF-2238676'

com.opensymphony.workflow.StoreException: Error marking step #15417470 finished: root cause: Tried to update an entity that does not exist.

at com.opensymphony.workflow.spi.ofbiz.OfbizWorkflowStore.markFinished(OfbizWorkflowStore.java:241)

at com.opensymphony.workflow.AbstractWorkflow.createNewCurrentStep(AbstractWorkflow.java:917)

at com.opensymphony.workflow.AbstractWorkflow.transitionWorkflow(AbstractWorkflow.java:1399)

at com.opensymphony.workflow.AbstractWorkflow.doAction(AbstractWorkflow.java:557)

at com.atlassian.jira.workflow.OSWorkflowManager.doWorkflowActionInsideTxn(OSWorkflowManager.java:840)

at com.atlassian.jira.workflow.OSWorkflowManager.doWorkflowAction(OSWorkflowManager.java:798)

at com.atlassian.jira.bc.issue.DefaultIssueService.transition(DefaultIssueService.java:537)

at com.atlassian.jira.web.action.issue.CommentAssignIssue.doExecute(CommentAssignIssue.java:175)

... 1 filtered

at com.atlassian.jira.web.action.JiraWebActionSupport.execute(JiraWebActionSupport.java:1383)

... 7 filtered

at javax.servlet.http.HttpServlet.service(HttpServlet.java:623)

... 46 filtered

at com.atlassian.servicedesk.internal.web.ExternalCustomerLockoutFilter.doFilter(ExternalCustomerLockoutFilter.java:57)

... 4 filtered

at com.atlassian.greenhopper.jira.filters.ClassicBoardRouter.doFilter(ClassicBoardRouter.java:56)

... 8 filtered

at com.atlassian.jira.plugin.mobile.web.filter.MobileAppRequestFilter.doFilter(MobileAppRequestFilter.java:61)

... 4 filtered

at com.atlassian.jira.plugin.mobile.login.MobileLoginSuccessFilter.doFilter(MobileLoginSuccessFilter.java:56)

... 3 filtered

at com.atlassian.diagnostics.internal.platform.monitor.http.HttpRequestMonitoringFilter.doFilter(HttpRequestMonitoringFilter.java:56)

... 8 filtered

at com.atlassian.web.servlet.plugin.request.RedirectInterceptingFilter.doFilter(RedirectInterceptingFilter.java:23)

... 4 filtered

at com.atlassian.app.usage.core.features.user.interaction.servlet.filter.CapturingServletFilter.doFilter(CapturingServletFilter.kt:40)

... 3 filtered

at com.atlassian.app.usage.core.features.common.usage.rest.filter.CapturingRestFilter.doFilter(CapturingRestFilter.kt:38)

... 19 filtered

at com.intenso.jira.plugin.customfield.dynamicselect.util.contentinjection.filter.ContentInjectionFilter.doFilter(ContentInjectionFilter.java:42)

... 32 filtered

at com.atlassian.theme.filter.DefaultRequestOverrideServletFilter.doFilter(DefaultRequestOverrideServletFilter.java:72)

... 3 filtered

at com.atlassian.oauth2.scopes.web.ReadWriteScopeFilter.doFilter(ReadWriteScopeFilter.java:48)

... 3 filtered

at com.atlassian.troubleshooting.thready.filter.AbstractThreadNamingFilter.doFilter(AbstractThreadNamingFilter.java:46)

... 22 filtered

at com.atlassian.jira.security.JiraSecurityFilter.lambda$doFilter$0(JiraSecurityFilter.java:68)

... 1 filtered

at com.atlassian.jira.security.JiraSecurityFilter.doFilter(JiraSecurityFilter.java:66)

... 16 filtered

at com.atlassian.pats.web.filter.TokenBasedAuthenticationFilter.doFilter(TokenBasedAuthenticationFilter.java:84)

... 3 filtered

at com.atlassian.oauth2.provider.core.web.AccessTokenFilter.doFilter(AccessTokenFilter.java:88)

... 28 filtered

at com.atlassian.jira.servermetrics.CorrelationIdPopulatorFilter.doFilter(CorrelationIdPopulatorFilter.java:32)

... 5 filtered

at com.atlassian.plugins.authentication.sso.web.filter.loginform.DisableNativeLoginAuthFilter.doFilterInternal(DisableNativeLoginAuthFilter.java:73)

at com.atlassian.plugins.authentication.sso.web.filter.AbstractJohnsonAwareFilter.doFilter(AbstractJohnsonAwareFilter.java:29)

... 3 filtered

at com.atlassian.plugins.authentication.basicauth.filter.DisableBasicAuthFilter.doFilter(DisableBasicAuthFilter.java:79)

... 3 filtered

at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.lambda$invokeFilterChain$0(CustomerContextSettingFilter.java:224)

at com.atlassian.servicedesk.internal.api.util.context.ReentrantThreadLocalBasedCodeContext.rteInvoke(ReentrantThreadLocalBasedCodeContext.java:136)

at com.atlassian.servicedesk.internal.api.util.context.ReentrantThreadLocalBasedCodeContext.runOutOfContext(ReentrantThreadLocalBasedCodeContext.java:89)

at com.atlassian.servicedesk.internal.utils.context.CustomerContextServiceImpl.runOutOfCustomerContext(CustomerContextServiceImpl.java:57)

at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.outOfCustomerContext(CustomerContextSettingFilter.java:215)

at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.doFilterImpl(CustomerContextSettingFilter.java:143)

at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.doFilter(CustomerContextSettingFilter.java:132)

... 4 filtered

at com.atlassian.jwt.internal.servlet.JwtAuthFilter.doFilter(JwtAuthFilter.java:39)

... 8 filtered

at com.atlassian.web.servlet.plugin.ThreadIdFilter.doFilter(ThreadIdFilter.java:21)

... 4 filtered

at com.atlassian.web.servlet.plugin.request.RedirectInterceptingFilter.doFilter(RedirectInterceptingFilter.java:23)

... 4 filtered

at com.atlassian.troubleshooting.thready.filter.AbstractThreadNamingFilter.doFilter(AbstractThreadNamingFilter.java:46)

... 3 filtered

at com.atlassian.web.servlet.plugin.LocationCleanerFilter.doFilter(LocationCleanerFilter.java:38)

... 29 filtered

at com.atlassian.jira.servermetrics.MetricsCollectorFilter.doFilter(MetricsCollectorFilter.java:27)

... 25 filtered

at org.apache.tomcat.util.threads.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1190)

at org.apache.tomcat.util.threads.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:659)

at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:63)

at java.base/java.lang.Thread.run(Thread.java:840)

Caused by: org.ofbiz.core.entity.GenericEntityNotFoundException: Tried to update an entity that does not exist.

at org.ofbiz.core.entity.GenericDAO.singleUpdate(GenericDAO.java:371)

at org.ofbiz.core.entity.GenericDAO.customUpdate(GenericDAO.java:287)

at org.ofbiz.core.entity.GenericDAO.update(GenericDAO.java:267)

at org.ofbiz.core.entity.GenericDAO.update(GenericDAO.java:237)

at org.ofbiz.core.entity.GenericHelperDAO.store(GenericHelperDAO.java:257)

at org.ofbiz.core.entity.GenericDelegator.store(GenericDelegator.java:1744)

at org.ofbiz.core.entity.GenericDelegator.store(GenericDelegator.java:1725)

at com.opensymphony.workflow.spi.ofbiz.OfbizWorkflowStore.markFinished(OfbizWorkflowStore.java:231)

... 349 more

Root cause:

org.ofbiz.core.entity.GenericEntityNotFoundException: Tried to update an entity that does not exist.