We don't know who our admin is

Question

We have have a problem that we are paying for Atlassian (most likely Jira), but we don't know who the admin is for our company, thus we can't send e-mails to support to cancel it.

Need to get in touch with someone from support to help us so we can close our account. So we are in a catch-22 situation here and can't move forward.

Jan Tryggvason · Answer

Thanks, trying this route.

Trudy Claspill · Answer

Hello @Jan Tryggvason

Welcome to the Atlassian community.

Only administrators will be able to submit a case through the link provided by @Matteo Vecchiato

For billing and licensing issues you can contact the Billing and Licensing Support team through this page:

https://www.atlassian.com/company/contact/purchasing-licensing#/

Matteo Vecchiato · Answer

Hi @Jan Tryggvason

Welcome to Atlassian community. I suggest to open a ticket in the support portal: https://support.atlassian.com/contact/#/

Regards