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We don't know who our admin is

Jan Tryggvason
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September 9, 2025

We have have a problem that we are paying for Atlassian (most likely Jira), but we don't know who the admin is for our company, thus we can't send e-mails to support to cancel it. 

Need to get in touch with someone from support to help us so we can close our account. So we are in a catch-22 situation here and can't move forward. 

2 answers

2 votes
Trudy Claspill
Community Champion
September 9, 2025

Hello @Jan Tryggvason 

Welcome to the Atlassian community.

Only administrators will be able to submit a case through the link provided by @Matteo Vecchiato 

For billing and licensing issues you can contact the Billing and Licensing Support team through this page:

https://www.atlassian.com/company/contact/purchasing-licensing#/

Jan Tryggvason
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
September 9, 2025

Thanks, trying this route.

0 votes
Matteo Vecchiato
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September 9, 2025

Hi @Jan Tryggvason 

Welcome to Atlassian community. I suggest to open a ticket in the support portal: https://support.atlassian.com/contact/#/ 

Regards

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