User status not updating from 'Invited' to 'Active' after user accepts invite and logs in

[Kim Raham]

We have sent invitations to a number of users. The recipients have accepted the invites and logged into Jira. Some have even opened issues (but not made any edits). The problem is that their status for these users still appears as 'Invited' instead of 'Active' in the Administration portal. This is a problem because I need to login as some of these new users to help configure their accounts.

What action needs to be taken by me, or the user, to trigger their account status to update to 'Active'? Do they need to edit an issue to be considered an 'Active' user, or will the status just update on its own within a specified time period?

Thanks for your help,

Kim

[Sébastien · Accepted solution]

Hi @Kim Raham 

Maybe this can help : 
"The 'Invited' Status will not change to 'Active' until the user performs some specific tasks within a product, such as viewing or creating a Jira issue or Confluence page."
Source: [AX-1053] Creator of a Vortex Org shows permanently as being "invited" status in Directory Users - Create and track feature requests for Atlassian products.

And you may want to vote for those suggestions : 

[AX-1284] Update the user status from Invited to Active post signup - Create and track feature requests for Atlassian products.

[AX-518] Improvement to Last Active status after inviting users - Create and track feature requests for Atlassian products.

Cheers,
Sebastien

[Kim Raham]

Thanks Sebastien, I have left comments for both those suggestions and would love to see this issue resolved.

[Tomislav Tobijas · Accepted solution]

Hi @Kim Raham ,

I'm not sure if there's an official note regarding this, but from my experience account status is not changed immediately as the user logs in to their account. From what I've seen, it takes a while - from a couple of hours to more than 24 hours for account status to be changed in admin.atlassian.com 😕

Not sure if there's an open suggestion related to this improvement. I've made a quick scan on JAC but didn't find anything relevant, but I would suggest that you take another look as well.

Cheers,
Tobi

[Kim Raham]

Hi Tobi,

Thanks so much for your reply! You are correct, I am starting to see some of the statuses changing to "Active" after a day or two of them accepting their invitation. I wish the updates occurred must sooner to allow admins to take action on user accounts. I will looking into submitting an improvement suggestion on JAC if one does not already exist.

Thanks again for your help,
Kim