Unable to move status from New to Analyze/Analyzed in India Imp Kanban Board

Question

Was there a change in workflow of Jira ticket status. We have an issue with our

"India IMP Kanban Board". We are are unable to move the tickets in progress.

For tickets under new column Only these options are available Backlog, Discard, On Hold. Ready for development, Abandoned.

We need the below options - To Do, Analyze, Analyzed, Develop, PO approve which were available earlier to the team until last Friday (26 Sep 2025).

Shalini Pradhan_a49sug · Answer

Hello @Birajdar, Shiv Baburao

Good day! Welcome to Atlassian Community :)

To troubleshoot the issue further, you can raise a Support ticket here, engineers will take access to your site to further investigate and provide you the solution: https://support.atlassian.com/contact/#/.

Karan Sachdev_oidcpo · Answer

Hey @Birajdar, Shiv Baburao

Welcome to Atlassian Community!

From the screenshot, it appears that the status has been removed from your workflow, or some conditions are added due to which you can't perform that transition.

The Atlassian community is a public forum of fellow Atlassian users. We can't access your site directly to troubleshoot such issues, but can only share suggestions based on the available info.

I suggest reaching out to your admin, who can raise a support ticket if they see some unexpected behaviour or can't trace the issue.

Thanks!

Swathi Acharya · Answer

Hey @Birajdar, Shiv Baburao

The statuses could be missing due to various reasons such as changes made to the existing workflow, adding Workflow validators to restrict the transitions, etc. However, to identify the cause and the next course of action, access to the workflow, audit logs would be helpful.

To troubleshoot the issue further, you could raise a Support ticket here: https://support.atlassian.com/contact/#/.

Thank you!