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Unable to join a project team

Tricia Wright
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February 3, 2026

i keep receiving the below message

 

We already notified your admin of your access request for Jira on thoughtworks.atlassian.net. If it's been a while since your initial request, contact your admin for more details.

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Shalini Pradhan
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
February 4, 2026

Hello @Tricia Wright ,

Good day! Welcome to Atlassian Community :)

As @Marc -Devoteam- mentioned, please reach out to the org admin/site admin, as they have authority to approve the product access requests, and once done, you should be able to acess jira.

Thank you

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Answer accepted
Marc -Devoteam-
Community Champion
February 3, 2026

Hi @Tricia Wright 

Reach out to you jira or Organisation admin or even your IT department.

We on the community are users like oyu, we can't access Cloud instances to help you with access.

This can only be done by administrators of this Cloud instnace,

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