Unable to access Jira Cloud Site

[José Aguilar]

Hello,

I created a Jira Cloud site for a personal project and added several tasks to it. For approximately one week, opening the site has displayed this message:

“

Page unavailable

Your Atlassian Cloud site is currently unavailable.

Please check Atlassian Status for known problems.
If there are no known problems and your page hasn't appeared again in 5-10 minutes then please contact our support team.

.”

It has been like that for about 2 weeks

Atlassian Status shows no general Jira incident. I also signed in to Atlassian Administration and checked Apps → Sites, but the site is not listed there.

This has been in a Free account. I do not remember whether the site was created with my current Atlassian account or another email address. I am checking my other accounts and previous Atlassian emails.

Could someone please clarify the following?

1. Can an expired Jira Cloud trial cause the entire site to disappear from Apps → Sites?

2. Is there a way to determine whether the site is deactivated, pending deletion, or already deleted?

3. Can the Jira project and its tasks still be recovered if the trial recently expired?

4. Is there a way for an Atlassian team member to check the site status using the site URL and Request ID?

Approximate date the site became unavailable: 01/08/2026

Site URL: https://datremi.atlassian.net/

I would like to recover the existing Jira project rather than create a replacement site.

Thank you.

[Viswanathan Ramachandran]

Hi @José Aguilar 

if the site is removed or deactivated, you can still reach out to support for advise. 

https://support.atlassian.com and you can use the live chat there.