Smart value to capture original date that issue went in progress

[Sharon]

I'm looking for smart value to capture the original date that an issue transitioned from any status to "in progress". It must capture the first date that it went to "in progress".

No 3rd party apps please. Thank you

[Alex Koxaras -Relational-]

Hi @Sharon 

You have to place an IF before editing the issue. E.g. check if the "In progress (original date) field is empty. If it's empty, then populate it with the {{now}} smart variable.

[Sharon]

Thanks Alex, what would that look like please, sorry I'm just a beginner.

[Alex Koxaras -Relational-]

@Sharon something along these lines:

Where the IF component would look like this:

[Sharon]

Fantastic, i think that will work! I will do some testing thank you Alex :)

[Alex Koxaras -Relational-]

Cool! Let me know if that worked out for you!

[Sharon]

If i use {{now}} and the issue transitions out of "in progress" then back in, it will override the original date so {{now}} won't work.