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Preview unavailable Error using jira

hed_b_mishmarot_com
hed_b_mishmarot_com
July 14, 2024

I'm encountering a 'Preview unavailable' error in JIRA when trying to view attachments or documents. What are the common causes for this issue, and what troubleshooting steps can I take to resolve it? Are there any specific settings or permissions I should check?

 

error for example : 

image.png

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Mohanraj Thangamuthu
Mohanraj Thangamuthu
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
July 15, 2024

Hello, Good day. If you have started noticing this issue recently, then check your network policy to allow Atlassian media API. Thanks

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Active - Maria Barbosa
Active - Maria Barbosa
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July 16, 2024

I am getting same error since a few days back and nothing has changed for my profile or permissions. 

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Mohanraj Thangamuthu
Mohanraj Thangamuthu
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
July 17, 2024

Hello, thanks for the update. Make sure *.atlassian.com is allowed in your network. There are chances media API URL is blocked in your network. Thanks

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