Philippines cannot access items in our space

[Vince Aycardo]

When logging in our region (Philippines), we cannot access cards in our spaces.

When using VPN (US), it is available to us.

We get this message:

Hash 1YYYB6L
Trace d215259b681d410abd34ae71f1f62b6f

[Samuil Enchev · Accepted solution]

Hi @Vince Aycardo

Welcome to the Community!

As Trudy informed in her comment, there was an active incident on Jira Cloud which may explain why cards in your space couldn't be accessed through the Philippines region.

If the issue is still actual, please let me know and we will look into it.

Best,
Samuil

[Trudy P Claspill · Accepted solution]

Hello @Vince Aycardo 

When you reported this problem there was an incident occurring on Jira Cloud. You can see the details here:

https://jira-software.status.atlassian.com/incidents/r2dllgb24x2h

The issue was resolved at 01:46 UTC.

When multiple reports of the same type of issue are being posted at about the same time in the Community, or you think you are having a system wide issue, it is always a good idea to check Atlassian's Status Page for active incidents.

https://status.atlassian.com

[Tinker Fadoua]

@Vince Aycardo 

Let me request Atlassian's assistance.