We are testing out Jira OnDemand with the Service Desk. How can I remove some of the options from the Business Impact field?
I assume that it is a custom field. Check out https://confluence.atlassian.com/display/JIRA/Configuring+a+Custom+Field#ConfiguringaCustomField-Options
It's not a custom field, it's part of the standard "Fault" template when reporting an issue.
If so, it has to be mapped to a custom field or a system field in the back end. Can you check the mappings in the template?
Forgive my ignorance here, but how do I check the mappings in the template?
And, if I need to map it to a custom field, how can I do that?
Feel free to point me in the direction of something I should read about this. I thought it would be as simple as removing or disabling the current options listed for that field.
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