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No puedo acceder a un proyecto Premium, ni obtener los datos.

Melina Masciulli
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
September 25, 2025

Somos un grupo de estudiantes que creamos un proyecto, sin darnos cuenta como PREMIUM y ya no podemos acceder, necesitamos que esa cuenta se pase  FREE o por lo menos encontrar la manera de exportar los datos, para poder continuar con las actividades de la universidad

2 answers

1 accepted

2 votes
Answer accepted
Mohanraj Thangamuthu
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
September 25, 2025

Hello, Good day. Create a ticket with our billing team requesting to change the plan on your site to free and activate the site. https://support.atlassian.com/contact

0 votes
John Funk
Community Champion
May 15, 2026

Hi Melina - Welcome to the Atlassian Community!

I am going to mark Mohanraj's answer as Accepted. Please let us know if you have more questions. 

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