My email address doesn't have access to xxxx.atlassian.net

[Yuri Korin]

I've just updated my password but the app doesn't let me in with a message saying I don't have access to my xxxx.atlassian.net, xxx being my user id.

[Andy Heinzer]

Hello @Yuri Korin 

I took a closer look at your account, I can see your account is the billing contact of a single Atlassian Cloud site.  However that account is not the site-admin.  As such, it's not guaranteed that the billing contact would also have a user account on that site.  I think what has happened here is that you might also have a second Atlassian Account, this other account is using a gmail address. 

Could you open an incognito session in your browser, and then sign in to https://id.atlassian.com using those gmail credentials?  From there you should be able to visit the cloud site in question and you should have site-admin level access to that site.

Try that and let me know if that helps.

Andy

[Akhand Pratap Singh]

Hello @Yuri Korin ,

Good day, welcome to Atlassian community

Anything with .atlassian.net, should be your Atlassian Instance and not your email, I believe to login you should be using your organization or personal Email to which access was given.