Jira status transition restricted but not visible to users

Question

Hello,

We have a workflow where one of the status transitions is restricted based on all sub-tasks being resolved. The users have been trained but this keeps popping up as a question, and I understand, because it just isn't visible to them.

For users, this appears as follows:

* They just don't see this status as an option in the dropdown - so it appears as if the work item can't be moved to this status at all

* In the View workflow pop-up, you see this transition should be possible, but you can't see it in the dropdown and there is no indication of a restriction being applied

* Also in the View workflow pop-up, you can hover on a transition, but no extra information is shown.

Is there some way to make this restriction visible to users? Can I do something with Automation? Hack something in the transition to visualize this? Or should I just log a change request w Jira? Any ideas are welcome !

Karan Sachdev_oidcpo · Accepted Answer

Hey @Vicky Pagnaer

Good day!

This behaviour is because of the workflow conditions. If you add a validator in the workflow, the transition will be visible, but when users execute it, they will get an error.

If you add a condition in the workflow, the transition will not be visible until the condition is fulfilled.

I believe the only way here is to inform the users to complete all the subtasks so the transition appears. You can add a custom field of type Message Custom Field (for view) to display this information in the issue view. Place it above the description maybe so it's visible appropriately.

Thanks!

Marc Koppelaar · Accepted Answer

Hi @Vicky Pagnaer

This is as intended, as all other members replied.

A validator is the solution, but as mentioned by @Staffan Redelius this can't be done based on open sub-tasks. As ootb this is not possible.

You would need to look at 3rd party apps on the marketplace, like;

* JMWE
* JSU
* JWT
* Scriptrunner

And build you own validator based on a script.