Jira Automation - Smart value {{issue.TempoAccountField}} doesn't return anything

Question

Hi,

I have written a rule which works except it doesn't give me the Tempo Account value as text.

I am trying to add it to the Description field and I have tried all of the values suggested in the Jira smart values - issues | Cloud automation Cloud | Atlassian Support documentation:

Accesses a Tempo Account field's properties.

Available properties

* {{issue.TempoAccountField}} - Returns the name of the account

* {{issue.TempoAccountField.id}} - Returns the ID of the account

* {{issue.TempoAccountField.name}} - Returns the name of the account

* {{issue.TempoAccountField.value}} - Returns the name of the account

{
"fields": {
"description": "{{issue.key}}
Account: {{issue.TempoAccountField.name}}"
}
}

I can get any to work. I have even tried the customfield_xxxxx value.

Any ideas please?

Susanne Götz _Tempo_ · Accepted Answer

Hi @Lauren Cooper

You might want to check the smart value {{issue.Account.value}} to get the name of the Account that is set on the issue.

Best regards,
Susanne Götz
Tempo Team