It is possible to assign an issue to an on-call agent in Automation?

Question

HI.

I´m trying to create a rule to automatically assign the issues to the On-Call staff, but I can´tn find how to do it, son I have that question, is it possible to do so?

Nabil · Answer

In case users are still looking for suggestions on this topic, you can now assign issues to the on-call responder. See

* https://support.atlassian.com/cloud-automation/docs/jira-automation-actions/#Assign-issue

Mario Licup_ivyq2s · Answer

Here is the automation rule I am using at my job.

When: Issue Created

Issue Type Equals 
(your issueType here)

Then: Send Web Request 
GET
https://api.opsgenie.com/v2/schedules/:scheduleIdentifier/on-calls

And: Edit Issue fields
Assignee to {{webResponse.body.data.onCallParticipants.name}}

VICTOR MANUEL GARCIA RIVERA · Answer

Hi.

@Peter Burton yes, the information is in Opsgenie, but is also available in JSM, I'm attaching some screeshots that shows where the information is in JSM.

I found another issue just after I posted this, asking the same question, but, according to the reply, there's no way to assign the issues to an On-Call agent, this is due to that function is not available in JSM, in fact, I followed the suggest of the Community Manager and posted a request in the portal