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Integration between JIRA and Asana not working

TNSA
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September 23, 2025

Hi Team, 

I have set up an integration between JIRA and ASANA in a bidirectional way. It was working fine till yesterday, however from today morning I am experiencing issues with the integration. Each time I am trying to create an issue in Asana, instead of creating a ticket in JIRA it throws an error : {"errorMessages":["Issue does not exist or you do not have permission to see it."],"errors":{}}on ASANA's side and Hash GAG19R Trace 7bfc7ec6129143199a51c44c3d943f91 on JIRA's side. is there any issue which is occuring on JIRA's end which is causing this? Any changes in ASANA's end is not getting reflected on JIRA's side. 

FYI, I am the JIRA and ASANA admin for both the prrojects and integration was working as expected yesterday.


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Valerie Knapp
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September 23, 2025

Hi @TNSA , welcome to the Atlassian Community and thanks for your post.

There is an active incident in Jira at the moment, and there was an outtage (I believe) yesterday morning in CET time zone - https://status.atlassian.com/ 

This could have caused a problem with your integration. Is it working now?

You can open a ticket to the Atlassian Service Desk for support with anything that was missed as a result of the incident here https://support.atlassian.com/contact/ 

I hope this helps.

Best wishes

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