Incoming Mail, Mail Handlers and HTML emails

[Tristan Leask]

How do I get jira to make sure that it formats an incoming email via a mail handler so that it formats a HTML email properly to the Description wiki markup format?

At the moment, the email is shown as if it was plain text, and it basically make the emails really hard to read.

Examples below, issue after it is created from a mail handler, and the original HTML email

[Marc -Devoteam-]

Hi @Tristan Leask 

What mail handler are you using, default Jira or an app?

It can also be that the original email is sent as text from the origin.

[Tristan Leask]

Im using the default mail handlers.  I have not installed an addon to process these.  I guess thats my problem then.

[Arkadiusz Wroblewski]

@Tristan Leask 

Jira don't have proper native HTML rendering option. Because mainly are not designed for Communication but internal work management. 

JSM have. If that's must have for you then without add-on can be hard. 

[Christos Markoulatos -Relational-]

Hi @Tristan Leask 

The native email handler does not support HTML, only plain text.

The most robust solution in the Atlassian ecosystem for HTML email formatting is the Email This Issue | Atlassian Marketplace app. It includes a proper mail handler that:

• Parses HTML emails and converts them to Jira wiki markup / Atlassian Document Format (ADF)
• Preserves formatting like bold, lists, tables, and images
• Handles inline images and attachments correctly
  
  

Hope this helps!

[Arkadiusz Wroblewski]

Hello @Tristan Leask 

I can strongly Advice Addon proposed from @Christos Markoulatos -Relational- 

I was using it for years on Data Center, and only discontinued because of amount User I have and Costs cutting.