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How to uninstall an App ?

Jorge Acuña_ijyvx1

I've recently installed "Timesheets" but it gave me some troubles with the task visualisation so I decided to not use it. But when I try to delete it or uninstall it I'm not able to do it.

Here is an screenshot so you can see that the uninstall button is not available (gray). When I click not it nothing happens.

I don't want to wait for the free trial expires, that's a month from now.

Can anybody help me with this ?

Accepted answers

All comments

Max Foerster - K15t

Hey @Jorge Acuña , welcome to the community.

Have you tried what is written in black and bold on your screenshot? Head over to https://admin.atlassian.com/ and navigate to the billing section for your site. From there, you can manage the subscription and end it. After that, you should be able to simply uninstall it from the "Manage apps" screen in Confluence.

Best, Max

Jorge Acuña_ijyvx1

Max, thanks for your help.

Yeah, I've tried what you said but ending the billing is not solving the problem because i still have 29 days of free trial.

Max Foerster - K15t

The procedure that I have described to you results in the evaluation being canceled ( and the app being removed from Confluence. That is what you are trying to achieve, correct?

Best, Max

Mark Aiello

I am experiencing the same problem. I canceled the free trial subscription, then I hit the uninstall button. But the app is still showing up. When I go back to manage manage subscription, it says I still have 'x' days left to try the app until the free trial ends.