How to get a new QR code to register for MS Authenticator 2 factor authentication

Question

Hello,

We have a business user who needs to be resent the QR code that can be scanned by MS Authenticator application on her mobile device. She needs to re-register this on Authenticator in order to be able to receive the 6 digit verification code that is required for multi-factor authentication so that she can authenticate her account in order to access Jira.

Many Regards,

Robert

Trudy Claspill · Answer

Hello @Robert Applebee

Welcome to the Atlassian community.

Looking at this page:

Login issues related to two-step verification

I think it would be necessary to disable 2FA for the user and then re-enable it so that they can register with a new authentication app.