Hello Community. I am unable to re-invite a user to Jira Cloud

Question

I recently invited a user but made a typing error in the user's email address.  I removed the user then tempted to invite the user again (correct email address).  Still getting message "Unable to invite deactivated accounts."  User does not appear in the Users list.  Left it overnight and tried inviting again today.  Same result.  Any thoughts?  Free Jira, have not exceeded user limit.

Dan Breyen · Accepted Answer

Hi @Colin Disley welcome to the community. I had a similar issue, and noticed that by default, the Suspended users don't show up in the user list.  You may want change the filter and see if that might be it.  The other challenge that I had was some users were created/added as Atlassian User accounts, not Portal Only.  There are two different lists of users.  Could it be possible they are created as the other type of user than you are looking at?

I couldn't create a Portal User because they were still setup as an Atlassian Account user. Once I deleted that, then I was able to create them as Portal-Only.

Hope that helps.