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Did the Gitlab "Jira issues" integration break for anyone else (since the 5/1/2026 outage)

Jimmy Vales
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May 5, 2026

Late last Friday (5/1/2026) we experienced an outage with Jira cloud.  Is it coincidence or is it related that our Gitlab instance's "Jira issues" integration stopped working? It was last modified on 9/11/2023. No known changes to the email address and password.

Symptoms:

- no longer receive updates to Jira issue comments when the Jira ticket number (e.g. ABC-1234) is mentioned in the Git commit message

- still see a click-able link in the Gitlab commit history, and that link does successfully bring us back to that mentioned Jira ticket

- the Jira tickets now no longer show the commit message history under "Web links" either

Attached error shows the message received when we try the Gitlab "Jira issues" integration's "Test settings" button.Screenshot 2026-05-05 at 11.51.05 AM.pngScreenshot 2026-05-01 at 5.34.48 PM.png

1 answer

0 votes
Ajay _view26_
Community Champion
May 5, 2026

Hi @Jimmy Vales 

Welcome to the community!

Can you check by generating a fresh token at id.atlassian.com → Security → API tokens, paste it into Gitlab, and re-testing?

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