Late last Friday (5/1/2026) we experienced an outage with Jira cloud. Is it coincidence or is it related that our Gitlab instance's "Jira issues" integration stopped working? It was last modified on 9/11/2023. No known changes to the email address and password.
Symptoms:
- no longer receive updates to Jira issue comments when the Jira ticket number (e.g. ABC-1234) is mentioned in the Git commit message
- still see a click-able link in the Gitlab commit history, and that link does successfully bring us back to that mentioned Jira ticket
- the Jira tickets now no longer show the commit message history under "Web links" either
Attached error shows the message received when we try the Gitlab "Jira issues" integration's "Test settings" button.
Hi @Jimmy Vales
Welcome to the community!
Can you check by generating a fresh token at id.atlassian.com → Security → API tokens, paste it into Gitlab, and re-testing?
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