Creating Jira Site Error

Question

Hi,

I’m currently trying to create a new Jira site, but I keep encountering an error during the setup process.

I’ve already attempted the following troubleshooting steps:

* Tried multiple different site names
* Used an incognito/private browser session
* Retried the setup flow multiple times

Unfortunately, the issue persists.

For reference, here are the details:

* Attempted site name(s): [insert examples if helpful]
* Trace ID: 20798b69b9034cd394ceb32da3646c12
* Timestamp: [optional if you have it]

Could you please help investigate if there’s an issue with my account or if the site provisioning is stuck on your end?

Appreciate your help in resolving this.

Best regards,

Anastasiia Dimnych · Answer

Hi @Ruchi Demo,

Apologies for delay from our side!

I checked your account and it does seem like an issue with it. Because account access involves verifying your identity and handling sensitive information (like your email or security settings), we cannot troubleshoot this in a public forum. To keep your account secure, we need to move this to a private conversation with our Support team.

Please take these steps to get help:

* Visit our Support portal.

* If you can't log in to the portal, select "Unable to log in" from the options provided.

* Provide your email address.

* How can we help you?* -> Other.
* Skip Provide the related URL, SEN, EN or invoice number (if applicable) field.
* Describe your issue.
* Submit a ticket.

Our support teams will work with you 1:1 to verify your ownership of the account and restore your access.

Best,

Anastasiia

Trudy Claspill · Answer

Hello @Ruchi Demo

Welcome to the Atlassian community.

As a community of users we can't investigate your issue directly.

I have flagged your post to raise it to the attention of Atlassian team members. The should get back to you within 2 business days.