Hi everyone,
I am using 3rd app on a sandbox
But when i start copy production data to sandbox, 3rd app will dissappear
Is there anyway i can copy data to sandbox, but still keep 3rd app
Tks for reading
Hi @cuong_nt1,
You can add marketplace apps to your sandbox and use them for free, as described in this support article. What I assume you are referring to, is that your app (and app data) gets lost when you copy data from production. That is true, as you can verify in this support article (see the list of data that can't be copied).
You can, however, still activate the apps and functionally use them on your sandbox environment to experiment, at no license cost.
Hope this helps!
Hello @cuong_nt1
When you copy production data to a sandbox, the sandbox environment often resets or overwrites its configuration. This could result in third-party apps being removed, as they are not part of the production data being copied.
To avoid losing the third-party app, you can try the following steps:
Reinstall the App After the Copy
Contact Your System Administrator or App Provider
Let me know if you need help with any of these steps!
Hi @Valeriia_Havrylenko_SaaSJet
I try to reinstall after copy data to sandbox, but i get this error
https://prnt.sc/fxLAoZoydPq0
Maybe i have to contact to the app provider
Hi @Walter Buggenhout
I try to reinstall the app after copy production data to sandbox
But when i click install the app, i get this error
Hi @cuong_nt1
This public bug has the reason and the workaround to reinstall apps in the sandbox -> https://jira.atlassian.com/browse/CLOUD-12099
I hope it helps
Cheers,
Alex
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