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Cannot move from status CANCELLED

Barış Özer

Hello everyone,
I cannot add translations from "Cancelled" status to other statuses.

Is this normal?

I made one ticket "Cancelled" by mistake and it doesn't go to other statuses.

What should I do?

Workflow is attached. I want to "Pending" over "Cancelled" but it doesn't work.

I have jira site-admin role.

Accepted answers

Tom Lister_fo1j4e

Hi @Barış Özer

You will need to create a transition out of Cancelled in order to be able to move to another status.

You can also add a condition to restrict who can use this if that is required e.g. in role Administrators

But there is a quirk in Jira where you can't do this to an active workflow.

You will need to make a copy of the workflow, update it, then map the new version into your workflow scheme in place of the original.

All comments

Tom Lister_fo1j4e

Hi @Barış Özer

You will need to create a transition out of Cancelled in order to be able to move to another status.

You can also add a condition to restrict who can use this if that is required e.g. in role Administrators

But there is a quirk in Jira where you can't do this to an active workflow.

You will need to make a copy of the workflow, update it, then map the new version into your workflow scheme in place of the original.

Barış Özer

Hi @Tom Lister

What is the difference between these two "Cancelled" and "Canceled" statuses?

Do I have to delete the "Cancelled" status and continue with "Canceled"?

Patrik Korovsky

Hi @Barış Özer

"Cancelled" is simply a different state, perhaps created by another user. When editing a workflow, all existing states are displayed. Basically, there is no difference between them (other than the wording. Cancelled is the British spelling of the word, while Canceled is the American spelling.)

However, I recommend keeping Cancelled and removing Canceled from the Workflow (Removes from Workflow, does not delete the state from your instance) as you won't have to deal with the transition. Since these are two separate states, if you kept "Canceled" then all existing "Cancelled" states would have to be transitioned to "Canceled".

Barış Özer

Hi @Patrik Korovsky

Have I got it right,

Can I do the transition I want with the "Canceled" status?

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