CES-144958 ACTION REQ: Permission to restore your Jira data

Question

Good afternoon, I receive the e-mail bellow but I dont understand the impact on my JIRA depending on the answer I will give to you. The only thing I want is no change regarding my actual situation and I dont want to loose any data. What advice can you give to me? Thanks in advance Birama Sarr De : cst-dev+atlassiansupport Envoyé : Monday, April 13, 2026 9:42:11 PM À : TEKLALI El Mehdi Objet : CES-144958 ACTION REQ: Permission to restore your Jira dataReply above this line.cst-dev+atlassiansupport commented: Hello, This is our final reminder regarding the restoration of your recoverable work items. We have not yet received a response from you, and the deadline to request restoration is April 17, 2026. After this date, we will no longer be able to process restoration requests. All recovered data will be permanently deleted on April 20, 2026 in accordance with our data retention policy. This action cannot be reversed. If you would like us to attempt restoration of your work item(s) and their parent/child relationships, please respond to this ticket before the deadline. If you do not wish to have your data restored, no action is needed — your data will be deleted on April 20, 2026. Thank you, Atlassian Support

Aaron Pavez _ServiceRocket_ · Answer

Hi @Birama SARR

A few weeks ago, Atlassian had some background issues, and some work items were deleted.

You should have an email with that information, which should be the first one in the chain.

If you don't reply, they won't be able to restore those missing items.

Go to https://support.atlassian.com/requests/CES-144958. Your user should be able to open the request to check more about it.

Regards

Mirek · Answer

Hi @Birama SARR

This looks like a notification from Atlassian Support related to a ticket CES-144958. Did you actually create any ticket recently with Support? If not were you added to any ticket as a participant?

In general would be nice to know what actually is under this CES-144958 so if you can give a little bit more information it would definitively help understand the context.

However if there is a ticket open already would be good to login to the system and check - if you receive notification you should have access to it. The best way is to aske directly there - on community here since for us if hard to see whole picture.