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Automation sending blank email

Scott Streit
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October 7, 2024

I am trying to create an automation that sends an email with a list of issues that has a label. The JQL is returning the proper list but when the automation sends the email it is  delivered with an empty body.

 

Here is how my automation is configured. 

Screenshot 2024-10-07 at 9.08.36 PM.png

Screenshot 2024-10-07 at 9.08.50 PM.png

1 answer

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4 votes
Answer accepted
Trudy Claspill
Community Champion
October 7, 2024

Hello @Scott Streit 

Your email is trying to reference the {{lookupIssues}} object. That object is set by a Lookup Issues action. You don't have such an action in your rule.

If you are currently running the JQL within your Schedule trigger, you can pull that JQL out of the trigger and instead run it through a Lookup Issues action. Then you will have the content to send in your email.

Scott Streit
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
October 7, 2024

Well that was simple. I guess I was confused by the JQL in the schedule trigger. 

 

Thank you!

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